Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Products
-
We are proud to say that every product launched under se.lo is created with sensitive skin in mind. Please visit the individual product pages for a complete list of ingredients.
-
Each serum can be applied to cleansed skin before applying moisturizer, SPF, or makeup. You can use them in the morning or at night as needed.
-
As one should for any beauty product, always do your research! These serums were created for sensitive skin types and should ideally not cause irritation for those with skin conditions. However, it is always better to be safe, so we encourage you to research ingredients and speak to your dermatologist about any specific concerns.
-
Take 1-2 drops of serum and apply them onto freshly washed skin beneath the jawline. Monitor the area for 48 hours. If there are no adverse reactions, then you are good to go!
-
Yes, and yes! These serums were formulated with sensitive skin in mind, so they are completely free of any fragrances and known common irritants.
-
Every face is different, so some see improvements in as little as 1-2 days, while for others, it may take a week or more.
CONSISTENCY is key!
-
While our antioxidant and microbiotic serums do not contain AHAs, BHAs, or retinol, we advise you to consult your doctor/dermatologist before starting any new skincare regime.
-
Keep the serums in a cool, dry place, away from excessive heat and moisture.
-
Each bottle lasts about 2-3 months, depending on the usage. If your sibling sneaks in a few uses, it will last a lot less.
-
Each bottle is good for 12 months after opening.
-
While our serums are safe for skin of all types and ages, we strongly advise and encourage those under the age of 13 to speak to a doctor or parent before starting a new skincare routine or product.
-
Yes, they are!
Shipping
-
At this moment, we ship within the USA.
-
Once your package ships, you will receive a tracking number, which will allow you to keep track of your order.
-
We try our best to process orders within one business day, but please contact us at selo@selocare.com, and we will do our best to work it out for you.
-
While we try our best to ensure every order is mailed in perfect condition, accidents sometimes happen. Please contact us immediately at selo@selocare.com with a picture of the damaged items within 14 days, and we will take care of the issue.
-
Oops! Sorry about that. Please contact us immediately at selo@selocare.com with your order number, the products you received, and your shipping address, and we will correct it right away.
-
Please email us at selo@selocare.com with your order number and the date it was placed, and we will track it for you.
Returns & Exchanges
-
Your 100% satisfaction is very important to us. While we stand behind every painstakingly crafted product, some relationships may not always be the best fit. We get it! If, for any reason, you are unhappy with a product, please feel free to return or exchange it within 30 days. Contact us at selo@selocare.com to start the process.
Unfortunately, the original shipping cost cannot be refunded.